Privacy Policy

Rufayda is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you contact us via our website, we may collect:

Name

Email address

Phone number

Message content

We do not request or store full medical records through our contact form. Any medical details you choose to provide voluntarily will be handled with the highest confidentiality.

2. How We Use Your Information

We use your information to:

Respond to your enquiry

Connect you with selected international healthcare providers

Maintain records of our communication for service coordination

3. Sharing Your Information

We may share your contact details with selected licensed healthcare providers outside the UK to arrange communication between you and them. These providers are responsible for delivering any medical advice or treatment.

4. International Transfers

If we share your information with providers outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses or the International Data Transfer Agreement (IDTA).

5. Your Rights

You can request access, correction, deletion, or restriction of your personal information at any time.

6. Retention

We keep your personal information only as long as necessary to connect you with a provider or as required by law.