Frequently Asked Questions

A non-clinical administrative platform that helps you access medical care overseas with transparency and care. We recommend vetted providers, coordinate appointments, and bundle travel/logistics with clear, upfront pricing.

Simply contact us through our inquiry form. We'll discuss your healthcare needs, provide information about suitable providers and treatment options, and guide you through the entire process step by step.

We partner only with facilities and clinicians that meet recognised quality standards and are independently verified before onboarding.

While we coordinate your care, all clinical treatment is provided by licensed international healthcare professionals. Each provider maintains their own professional indemnity, and we ensure you understand the support systems available at each facility. In addition, appropriate medical insurance coverage will be in place to protect you in the unlikely event that something goes wrong.

We only work with providers who meet strict safety standards and have proper accreditations. We also provide clear information about each provider's credentials, facilities, and safety records so you can make informed decisions.

Timelines vary by specialty and provider capacity; our role is to compress waiting time by matching you to available, high-quality options and coordinating everything end-to-end.

After your initial inquiry, we'll schedule a meeting to understand your needs, provide information about suitable providers, explain costs and timelines, and if you decide to proceed, coordinate all aspects of your care and travel arrangements.

We provide ongoing support throughout your journey, including coordination with the healthcare provider, assistance with any logistics issues, and helping facilitate communication. However, all clinical care is provided directly by the healthcare professionals.

Many of our partner providers have English-speaking staff, and we can help arrange translation services where needed to ensure clear communication about your care.

Yes—language support and companion arrangements are available as part of our logistics packages.

Yes. We arrange pre-treatment calls when appropriate, so you can ask questions and confirm your plan.